Overview
Ascent takes every effort to ensure the quality of our products and that your purchase arrives to you in perfect condition. Should you experience a problem with your order we will do our utmost to resolve any issue.
We stand behind all our claims and will always strive to be at the forefront of the ethos that combines science and nature for your benefit. We stand behind our products. We strive to provide the highest quality, professional modern apothecary and skin care products on the market.
However, we understand that sometimes things simply don’t work out.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that shipping and handling costs are non-refundable.
To start a return, you can contact us at hello@ascentrefills.nz. Please note that returns will need to be sent to the following address:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Or because you simply changed your mind after the 7 days. But we will consider every situation separately.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns Policy
We want you to be totally satisfied with your order. If within 7 days you are not happy with your purchase, you can return it to us for a full refund, less shipping costs. To return your goods, please contact us and we will advise the next steps. Please ensure that returns are well-packaged. We recommend using a tracked method of return delivery, as we are unable to accept responsibility for lost return parcels.
Once we receive your product back, we will process your refund to the original credit card used for payment, and send you a confirmation email. Please note that shipping and handling costs are non-refundable.
You can always contact us for any return question at hello@ascentrefills.nz.