FAQ
Our Products
Our Ocean Foam concentrate is made right here in New Zealand in small batches.
Short answer - Yes! Very Safe.
Our products are made in NZ in small batches. They are cruelty free and Vegan friendly. Our Ocean Foam Hand and Body Wash uses natural minerals from the ocean and is sulfate and paraben free.
Yes and Cruelty Free!
Our products are made in NZ in small batches and are sulfate and paraben free. We care a lot about our products, our planet and our people.
Yes they are. They are also Made in NZ in small batches, cruelty free, vegan friendly and smell great!
Calming, refreshing, sweet. With notes of mandarin, sweet orange, cedar, lime, amyris, litsea cubeba, kanuka, cinnamon and vanilla.
We think you'll love it!
Invigorating, fresh, green, lightly spiced. With notes of cedar, lemongrass, artemisia, patchouli, clove, eucalyptus, coffee, manuka and basil.
We think you'll love it!
Please flick us email or contact us on social media for the best estimated timeframe, as we may have more stock available that's currently not showing online.
Email: hello@ascentrefills.nz
Call/ Text: +64 21 736 276
Sustainability & Recycling
Yes. But we'd prefer you reuse them over and over again.
Our Ocean Foam Hand & Body Wash 200ml concentrate bottles can be easily returned by FREE courier for washing and refilling.
1. Once you have two empty bottles simply, request a FREE courier docket in the cart notes when you order your next refill online.
2. We will include a free courier docket with your next order.
How do I buy?
Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your credit card details to pay for your chosen items, adding your delivery address. Go to our Shipping page, to learn more.
Currently we accept Visa, Mastercard and American Express credit cards or Debit Plus cards.
Apple and Google Pay.
If you wish to pay by direct bank transfer please email us first: hello@ascentrefills.nz
We are in the process of setting up some other payment options.
When you checkout you are directed to our Shopify secure payment gateway where you can enter your details securely and safely.
Shipping
Shipping Options:
$6 NZD Auckland Wide
$7 NZD North Island Standard
$8 NZD South Island Standard
$12 NZD North Island Rural
$13 NZD South Island Rural
Please ask about Saturday and Urgent Delivery Options.
We try to process orders as soon as we can. Some even being shipped the same day (if made before 2pm) and will ususally take 1-5 business days to arrive. (Depending on what day and time you ordered and what and where it's being shipped too.)
Delays can happen due to weekends, public holidays, rural addresses, payment issues, or unforsceen circumstances, such as courier sickness or Covid-19.
Overseas deliveries will take longer, depending on your country and the type of shipping quoted. Delivery details will be provided in your confirmation email or email corrospondance.
Yes, we ship all over the world, if we can.
Shipping costs will apply and will be have to be quoted beforehand.
You will need to contact us for an international shipping quote.
We courier from Auckland, New Zealand.
Yes we do :)
It is $5 more and usually takes 1-2 days longer to arrive.
$12 NZD - North Island Rural
$13 NZD - South Island Rural
No sorry we are currently unable too. If you provide us with a P.O Box number by mistake this may delay your package, as we will need to contact you to get a new delivery address. Please make sure you add your phone number at checkout, to make contacting you faster.
Other
1) REFER A FRIEND - Share the products you love, with those you love and you can get rewarded too - Sharing is caring!
2) THEY GET $10 OFF - Your friend will receive an email with a $10 coupon code to use on their first order. Yeah for savings.
3) YOU GET REWARDED! Once the person you have referred has made an order you will receive your $10 code for your next purchase.
Yes we can.
Please contact patrick@ascentrefills.nz for more information.
That's great!
Please contact patrick@ascentrefills.nz for more info.
Please feel free to view our contact us page.
Or Email us directly at: hello@ascentrefills.nz
Call/ Text Patrick on +64 21 736 276
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